Frequently Asked Questions

In order to properly arrange for the delivery of your PD supplies when travelling, the Global Travel Club requires a minimum of 60 days’ advance notice.

The more notice we have, the better we can assist you in your travel plans. Shipping medical supplies, especially internationally, is a complex process. By knowing your plans in advance, we can advise you:

• If the destination is supported by the Baxter Global Travel Club
• What, if any, additional costs may be required so that you can factor these into your plans
• What paperwork is needed for travel approval by your clinical team
• What paperwork is required by your destination

Sometimes plans change. We understand. Please contact a Global Travel Club Specialist at P 08702 430 165 as soon as possible so we can assist you.

Having questions is all a part of the process. And we’re happy to help. That’s why we’re here. Our dedicated Global Travel Club Specialists are ready to answer whatever’s on your mind. They can be reached at P 08702 430 165 

We know that cost is an important factor when planning a trip. Depending on the services required and your destination, some fees, such as freight, customs and handling charges may be associated with the delivery of your product. The fee schedule is available here.

While we take every measure to ensure your supplies arrive on time, sometimes things do happen that are out of our control. If you are advised that your supplies have not arrived or you can’t obtain confirmation of delivery, contact a Global Travel Club Specialist immediately at P 08702 430 165

Unused disposable products like APD sets, caps, etc. should be disposed of in accordance with local laws, which usually means they are just thrown away with regular waste. Unused solution bags should be drained first, then the containers should be disposed of in accordance with local laws, which again usually means they are thrown away with regular waste.

Discuss this possibility with your PD clinical team. If needed, some information can be found here.